Payment, delivery, complaints
What shipping options does the LIPOELASTIC e-shop offer?
Please note that we deliver goods across Ukraine. Our carriers deliver 24/7. Standard delivery usually takes 1 day from the moment of dispatch. In some cases, it is possible to receive the parcel at the carrier’s office on the day of dispatch.
What is the procedure for returns?
To return the product, please follow these steps:
Contact your manager and agree on the return method
Securely pack unused products in their original condition
Wait for our instructions
How do I pay for my order?
LIPOELASTIC offers various payment methods for your convenience:
Mollie (online credit card)
PayPal
Bank transfer – proof of payment must be provided in the form of a screenshot of the transaction before the product is shipped.
What are the shipping costs for each carrier?
Prices vary depending on the payment method and carrier chosen.
Is it possible to change my delivery address after I have placed my order?
If you have given us an incorrect address, please email us or call us as soon as possible.
What happens if I am not home when the order is delivered?
If the carrier does not arrive at your home, you will have the option to request a re-delivery or collect your shipment directly from the carrier. After purchase, you will be provided with a tracking number so that you can track, redirect or make alternative arrangements for your delivery.
Please always check that your contact details are correct after receiving your order confirmation so that you can be informed of the status of your order at all stages.
Is personal pick-up possible?
Yes, personal pick-up is possible upon agreement with your manager.
How quickly can I expect my order to be delivered?
We process and ship all orders within 24 business hours of placing an order. Delivery usually takes 1 day from the date of dispatch. In some cases, it is possible to pick up your package at the carrier’s office on the day of dispatch.
While we strive for fast delivery, exact delivery dates may vary depending on the carrier.
What to do if there is a problem with the goods or you have received the wrong product?
If you have any problems with your product or have received the wrong product, please follow these simple steps:
Email us or contact your manager via messenger
Attach photos showing the defect or problem
Add a photo of the textile label with the serial number on your garment
Provide a detailed description of the problem
Our claims department will review your case and contact you promptly regarding further steps.
We strive to resolve any issues quickly and ensure your complete satisfaction with our products.
What should I do if my compression garments seems too tight?
When you first put on compression underwear, it may feel too tight. This is normal, as quality compression hosiery should be tight and fit snugly against your body. However, if the pressure is too much for you or causes discomfort, you can return the product.
PAYMENT, DELIVERY & RETURNS
What shipping options does the LIPOELASTIC e-shop offer?
We deliver goods across Ukraine. Our logistics partners operate 24/7. Standard delivery usually takes 1 business day from the moment of dispatch. In some cases, same-day pick-up at the carrier’s office is available.
What is the procedure for returns?
To return a product, please follow these steps:
• Contact our support team to arrange the return
• Pack the unused product securely in its original condition and packaging
• Follow the instructions provided by our team
How can I pay for my order?
We offer several payment options for your convenience:
• Mollie (by credit card)
• Cash
• Bank transfer – payment confirmation may be required before dispatch
What are the shipping costs?
Shipping costs vary depending on the selected carrier and payment method.
Can I change my delivery address after placing an order?
If you have provided an incorrect address, please contact us by email or phone as soon as possible.
What happens if I am not available at the time of delivery?
If delivery is unsuccessful, you can arrange re-delivery or collect your parcel directly from the carrier. After shipment, you will receive a tracking number to monitor and manage your delivery.
Please ensure that your contact details are correct so you can receive updates about your order.
Is personal pick-up available?
Yes, personal pick-up is available upon prior arrangement.
How quickly will my order be delivered?
Orders are processed and dispatched within 24 business hours. Delivery typically takes 1 business day from dispatch. In some cases, same-day collection from the carrier’s office is possible.
Delivery times are estimates and may vary depending on the carrier.
What should I do if there is an issue with my order?
If you receive a defective or incorrect product, please:
• Contact us via email or your preferred messenger
• Attach photos clearly showing the issue
• Include a photo of the product label with the serial number
• Provide a brief description of the problem
Our team will review your request and contact you promptly with next steps. We aim to resolve all issues as quickly as possible.
What if the compression garment feels too tight?
Compression garments may feel tight when first worn. This is normal, as they are designed to provide firm support. However, if the pressure causes significant discomfort, you may return the product in accordance with our return policy.